Recognized for over a decade as one of the leading authorities on Customer Relationship Management (CRM) business strategies, Don Peppers is an acclaimed author and a founding partner of Peppers & Rogers Group, the world's leading customer-focused management consulting firm.

Don's vision, perspective and thoughtful analysis of global business practices has earned him some significant citations by internationally recognized entities. The United Kingdom's premier marketing organization, the Chartered Institute for Marketing, cited Don among their inaugural 2003 listing of the 50 "most influential thinkers in marketing and business today."

Don Peppers has been ranked by Accenture's Institute for Strategic Change among the global "Top 100 Business Intellectuals" for two years running. Business 2.0 Magazine has named him one of the "foremost business gurus of our times," and the World Technology Network has cited Don as an "innovator most likely to create visionary 'ripple effects'." Inc. Magazine cited Peppers & Rogers Group as a 2002 Web Awards winner for the innovative way the firm uses the Internet to leverage their collective expertise to service clients.

Don's expertise and clear concise way of thinking places him in high demand - - as both a speaker and a management advisor - - with Fortune 500 executives and entrepreneurs seeking to identify their most valuable customers, increase customer satisfaction, and improve ROI. Don Peppers is a popular voice among editors and the media, both online and in print, and is the co-author, with Martha Rogers, Ph.D., of a series of international best sellers that have collectively sold over a million copies in 14 languages.