PACnet: Post-PACnet Training

Post-PACnet Training
Thursday - Saturday, February 14-16

Ticketmaster, Irvine will host a variety of hands-on workshops following the conference, including a special one-day Database Marketing & PACMail seminar. Details below. Classes subject to change. Quick Links to Class Descriptions: Fundamentals of t.Res Fundamentals of t.Gen Fundamentals of t.Fund Fundamentals of Ticketmaster, Irvine eCommerce Fundamentals of eQuery Fundamentals of WBST Advanced PACMail Techniques		Location: The classes will be held at the Laguna Cliffs Marriott (the same location as the PACnet Conference). Registration: Classes can be added during your PACnet registration process. NOTE: If you would like to sign up ONLY for training sessions, please email Jason Evans or call (949) 823-1618. Cancellation Policy: Ticketmaster, Irvine reserves the right to cancel any class six weeks prior to the beginning of the class if the enrollment is fewer than five students. A $200 non-refundable charge will be assessed for customer cancellations after January 25, 2008.
Fundamentals of eQuery		Fundamentals of t.Fund
Thur-Sat Feb 14-16 9am – 5pm (Sat class ends at 2pm) Instructor: Paul Nyman	Price: $1050	Thur-Sat Feb 14-16 9am – 5pm (Sat class ends at 2pm) Instructor: Shawn Archiable	Price: $1050
Overview Ticketmaster, Irvine is excited to announce the general availability of eQuery, a powerful reporting tool that provides insight into your operations. Take-Aways: Focused Training File Structure Overview Extracting data to create reports For: Anyone responsible for creating reports All Markets Entry level report writer The Fundamentals of eQuery class is designed to help you effectively create reports using Ticketmaster, Irvine’s new web based report writing tool. The topics covered in this class are based on Ticketmaster, Irvine’s file structure and the relationship of an integrated system. You will learn how to identify the files needed for reporting; explore dictionaries, tools of report writing using the select, sort and display functions, tagging records, and various output options. In addition, users will be exposed to the functionality of eQuery through a hands-on overview. Moreover, users will learn about data views and data files in order to understand the relation of file structure to the back office. This will allow users to build reports that can be scheduled, emailed, exported, real time links via Excel. and tips and techniques of user management. This is great starter or refresher class for all those responsible for writing and creating reports.		Overview t.Fund how to and best practices Take-Aways: Focused training Flexible set-up and use Overview of t.Fund functionality New features in v6.90 (Reserved Seat Ticketing) Overview of online donations For: Fundraising professionals All markets Those seeking a better understanding of the t.Fund system This class will expose all of the uses of the t.Fund software. In this comprehensive class you will get a clear understanding of the t.Fund hierarchy while creating a functional drive structure and learn how to capitalize on solicitation strategies and best practices for your business. Utilizing the t.Fund system, you will learn how to capture every characteristic of your prospects and enhance your ability to turn them into full fledged supporters of your organization. Through the review of gift and pledge entry, matching gifts, and general donor information, you will be exposed to the many levels of reporting using the numerous inquiry processes, pre-defined reports and touch on writing custom reports using our report writing tool. Planning events, tracking proposals and planned gifts are on the agenda so you can direct your organization to improve your donor services!
Fundamentals of t.Res		Fundamentals of t.Gen
Thur-Sat Feb 14-16 9am – 5pm (Sat class ends at 2pm) Instructor: Caroline Fenton	Price: $1050	Thur-Sat Feb 14-16 9am – 5pm (Sat class ends at 2pm) Instructor: Linda Thompson	Price: $1050
Overview t.Res how to and best practices Take-Aways: Focused training Flexible set-up and use Overview of t.Res functionality New Features in v6.90 For: Ticketing Managers and Assistant All markets Those seeking a better understanding of the t.Res system This class will explore many of the features of the t.Res software. In this class you will survey the spectrum of sophisticated functions in t.Res including: customized selling processes and screens, user-defined report formats for routine “canned” reports, flexible season ticket packages, user friendly exchanges, returns, voids and transfers, powerful seat searching capabilities, billing plans, applications, tickets to tape and design your own BOCA ticket formats. With flexible functionality built into the software, you are bound to learn many new “tricks of the ticketing trade.” This class is perfect for either the new user or a user that would like more focused training on these topics! Course materials and exercises are designed to relate to the class participants needs. Bring your imagination, t.Res is extraordinarily flexible!		Overview Take-Aways: Focused training Flexible set-up and use Overview of t.Gen functionality Overview online tickets/memberships For: Ticketing Managers and Assistants General Admission Markets Those seeking a basic understanding of t.Gen Anyone upgrading in 2008 This class will be an intuitive exploration of the many features of the t.Gen software. In this class you will survey the spectrum of sophisticated functions in t.Gen including: customized selling processes and screens, user-defined report formats for routine “canned” reports, flexible membership entitlements, blockholds, consignment ticketing, availability functions (staff, location, event, etc.), and ticket forms. With adaptable functionality built into the software for your organizational needs, you are bound to learn many new “tricks of the ticketing trade.” This class is perfect for either the new user or a user that would like more focused training on these topics! Course materials and exercises are designed to relate to the class participants needs. Bring your imagination, t.Gen is extraordinarily flexible!
Fundamentals of WBST		Fundamentals of Ticketmaster, Irvine eCommerce
Thur-Sat Feb 14-16 9am – 5pm (Sat class ends at 2pm) Instructors: Michael Becker Professional Services (TBD)	Price: $1050	Thur-Fri Feb 14-15 9am – 5pm Instructors: Anne Noonan Elsie Kuresa Joey Grassi	Price: $850
Overview WBST how to, best practices and system admin Take-Aways: Focused Training Flexibile set-up and use Overview of WBST functionality New Features in v6.90 For: Ticketing Managers and Assistants All Markets Those seeking a better understanding of WBST WBST provides an intuitive user experience that is flexible to meet a wide variety of selling scenarios. This hands-on class demonstrates how to take advantage of system settings and capabilities to provide a workflow that is appropriate for each operator. This includes: setting up ticket inventory and shared sales, patron management, selling setup (item groups, delivery methods, operators, email templates, forms, selling controls, etc.) , and transaction processing (sales, returns, will calls). In addition, you will be exposed to the System Admin functions to view massload and datasync statuses, handle batch management, workstation management, and troubleshooting. With flexible remote selling functionality, you are bound to discover new ways to streamline operations. This class is perfect for either a new user looking to expand their organization’s selling arm or an experienced user looking for a comprehensive overview. Course materials and exercises are designed to demonstrate WBST’s effectiveness in outlet, phone room, and express box office sales.		Overview Take-Aways: Customized and focused training Flexible set-up and use New Features of v6.90 For: Ticketing and Marketing professionals All Markets This class will teach you how to setup and optimize your eVenue website to enhance your eCommerce operation. We will cover the full process of enabling your website for your business. Beginning with basic eVenue setup, this class will cover the steps to load a season online including general sales setup, iProfiles, promotions, and selling parameters. Also, we will cover how to apply a favorable fee structure to help you maximize profits and cover costs. You will also learn how to implement cutting-edge functionality as well as other tips and tricks to make your online ticketing operation flourish.
Advanced PACMail Techniques
Thur Feb 14 9am – 5pm Instructors: Erik Veenhuis Tom Heffron	Price: $500
Overview Take-Aways: Customized and focused training Flexible set-up and use Basic Ticketmaster, Irvine knowledge For: Ticketing and Marketing professionals All Markets Maximize your ticket sales through increased communication and customer awareness with PACMail. Promote online singles, season renewals, subscriptions, and sell out events and performances with last minute incentives. Real-time reporting feature allows you to analyze and measure the performance and success of your email marketing campaigns. In this class you will learn how PACMail allows you to quickly and inexpensively send targeted, personalized communications to your patrons to drive ticket sales and strengthen patron relationships. Learn the basics to individually tailor your messages with relevant, personalized content and targeted offers. You will see how real-time reporting and testing features allow you to analyze the performance of your email marketing campaigns and see the proof that PACMail is significantly less expensive than traditional marketing methods such as direct mail, print advertising, and telemarketing programs.		How do I enroll for Post-PACnet classes? Sign up while you register online for PACnet! If you would like to sign up ONLY for training sessions, please email Jason Evans or call (949) 823-1618.
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