Paciolan Announces Ticketing Contract with the American Conservatory Theater
Irvine, Calif. (7/16/2002)

Paciolan, the leading ticketing and marketing technology solutions provider for live entertainment venues, has been selected to automate the American Conservatory Theater’s (A.C.T.) box office, Internet ticketing, and development office operations. Paciolan’s technology offers a seamless integration linking the back-office ticketing solution (t.Res), the fundraising software (t.Fund), and the e.Venue Internet solution. The integration also includes a patron-centric database with functionality to capture individual patron and donor information such as demographics, ticket purchase and donation history, and membership status.

"A.C.T. is delighted to be working with Paciolan to finally integrate our marketing and fundraising systems to better serve our patrons in a more holistic way," said Andrew Smith, A.C.T.’s director of marketing. "The enhanced Internet capabilities will also help us better address our patrons’ needs in the area of e-commerce.”

The hosted e.Venue solution provides A.C.T. with a branded e-commerce site offering single ticket sales, subscription/series ticket sales and renewals, designer series processing, and seat selection utilizing view-from-the-seat technology. The box office now has the ability to offer their patrons the convenience of real-time access to ticket inventory on a 24/7 basis, special event notification, and exclusive ticket sale promotions – all available through their web site. The Conservatory will enjoy the added benefits of improved customer service, enhanced revenue generation, reduced overhead costs, and extended marketing outreach programs.

Located in San Francisco, American Conservatory Theater is one of the nation's leading resident professional theaters performing nine productions a year on its mainstage in addition to numerous other performances at venues throughout the city, playing to an audience of more than 250,000 annually.