PAC Sync
Your mid-year update on what’s new and what’s working.
Welcome back to PAC Sync. Since PACnet, we’ve been listening to what you need and putting that feedback to work by finding new ways to drive revenue, make everyday work easier, and give fans and patrons more flexibility.
Here’s what’s new, how the Paciolan community is using it, and how your feedback continues to shape what’s next.
PAC Sync
Your mid-year update on what’s new and what’s working.
Welcome back to PAC Sync. Since PACnet, we’ve been listening to what you need and putting that feedback to work by finding new ways to drive revenue, make everyday work easier, and give fans and patrons more flexibility.
Here’s what’s new, how the Paciolan community is using it, and how your feedback continues to shape what’s next.
Your mid-year update on innovations and impact.
PAC Sync
Your mid-year update on what’s new and what’s working.
Welcome back to PAC Sync. Since PACnet, we’ve been listening to what you need and putting that feedback to work by finding new ways to drive revenue, make everyday work easier, and give fans and patrons more flexibility.
Here’s what’s new, how the Paciolan community is using it, and how your feedback continues to shape what’s next.
Your mid-year update on innovations and impact.
WHAT CLIENTS SAY
"Paciolan really jumps in and helps. They're quick and receptive to finding an answer and helping us accomplish our end goal. We've found that if we're able to give promoters a quick turnaround, they are extremely happy, and we see a lot of them returning because of it."
— Natalie Mehew, Manager, City of Lethbridge
WHAT CLIENTS SAY
"Having a single pane of glass to handle all entry management tasks is a big win for us. We can now manage everything in PAC io Entry, from daily operations to monitoring scanner status and scan data, without jumping between multiple systems."
— James Maldonado, Entry Operations Lead, Metrotix (Fabulous Fox Theatre & The Muny)
WHAT CLIENTS SAY
"The more we can customize the experience a patron has with our brand, the deeper connection we can build with them. Using data and automation to personalize those touchpoints also gives our team more time to focus on creating the experiences that make The Bushnell special and unique."
— Alex Page-Hatley, Associate Director, Market Engagement, The Bushnell
WHAT CLIENTS SAY
"Open Distribution has changed the business by making primary inventory available simultaneously across all major marketplaces – all under our control. Better prices for patrons. Revenue returned to the box office. Patron data to fuel future sales opportunities. It's a win for every promoter."
— Justin Kobluk, President, WestCoast Entertainment
WHAT CLIENTS SAY
"Our shift to a flexible giving model requires a fundraising platform that can keep pace. With Paciolan Fundraising, we reduced friction and created meaningful opportunities to engage new, existing, and lapsed supporters."
— Matt Read, Director of Annual Giving/Athletics, Michigan State University
Driving Revenue
Products / Features
PAC Live
Recurring Giving
Smaller, monthly commitments makes giving more flexible and accessible.
PAC Live
Bill Plans
Spread payments over time. Built-in flexibility lowers price barriers on high-value inventory.
Paciolan iQ
Patron Insights
Segment patrons by renewal risk, conversion readiness, and campaign response—then market to each differently.
PAC Marketing
SMS Marketing
Write, send, and report on texts inside the marketing automation platform you already use.
Stories Worth Banking On
Powering Efficiencies
Products / Features
PAC Live
Digital Access Pass
Self-service access anytime — log into MyAccount, find access passes under a dedicated "My Access Passes" section.
PAC io
Early Access Core Reports
Brings your most critical operational reports into a single, intuitive destination.
PAC io
Entry
Brings event access setup, checkpoint configuration, and real-time insights into one place.
PAC io
Early Access Venue Maps
Shows exactly what's selling, what's not, and where the best opportunities lie — all at a glance.
Digital Access Pass (in My Account, Entry)
Self-service access anytime — log into MyAccount and find access passes under a dedicated "My Access Passes" section.
PAC io Core Reports
Brings your most critical operational reports into a single, intuitive destination.
PAC io Entry
Brings event access setup, checkpoint configuration, and real-time insights into one place.
Venue Maps (PAC io Dashboards)
Shows exactly what's selling, what's not, and where the best opportunities lie — all at a glance.
Products / Features
Stories Worth Retelling
BY THE NUMBERS
Real impact. Measurable results.
Data from across the Paciolan client community shows how flexible experiences create new connections and drive lasting impact.
39K+ Live Events
5M New Accounts
00K Extra Stat
NEW ACCOUNTS
4 in 10
of the 2.5M new accounts since PACnet were from ticket transfers.
248K
or 10% of those new accounts came from concerts at athletic venues.
Why it matters
Expands your reach
Adds new database names with zero lift
Strengthens your community
GIVING IMPACT
80%
of Donation Offer / Round Up givers are first-time donors.
2x
more given by donors on a payment schedule vs. one-time donors, after 3 years.
Why it matters
Drives new donors at checkout
Increases retentionand loyalty
Creates more predictable revenue
From Where They Sit.
Real voices from the Paciolan community.
“After consulting with Paciolan, we worked out the operational challenges of creating this new Green Lights Fund. It turned out to be a huge success.”
~ Sabrina Lomosad, Assistant Athletics Director,
Development - Annual Giving
University of North Texas
“Open distribution puts our inventory in front of buyers we'd never reach on our own site.”
~ Jake Reichling, Ticket Manager
Iowa Events Center
“Ballena gave our season ticket holders new opportunities to see open inventory during the renewal phase and the flexibility to manage their subscriptions online. This allowed our Season Ticket office to focus on new sales.”
~ Kim Bell, Managing Director
MetroTix
“These campaigns give us the opportunity to re-engage lapsed donors [and] reach our fan base.”
~ Victoria Diaz, Assistant Director,
Annual Giving & Operations
Michigan State University
“Their team just feels like an extension of ours.”
~ Micayla Baker, Assistant Director of Marketing & Sales
Oklahoma City Civic Center Music Hall
Our Community Shines
Eagles: The Long Goodbye
Act III at Vanderbilt
Spring Road Conference
Frozen Four with Wisconsin
VenueConnect 2026
PAC io Entry at Navy
The Boys From Oklahoma at Oklahoma State