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Our leadership team is driven by the goal of keeping you as a customer for life.

With rich experience and knowledge plus a vision of driving revenue and enhancing the customer experience, our leadership is passionate about serving our clients.


Dave Butler

Chief Executive Officer

Dave Butler oversees strategic direction and vision for the company, including client satisfaction, retention and product direction of all products, services and solutions.

Butler has helped grow the company’s market footprint to more than 500 live entertainment organizations, including 125 college athletics institutions, that sell more than 120 million tickets annually.

Prior to his current role, Butler was President of North American operations at Ticketmaster Entertainment, Inc. Butler also served as President, Mid-Market Division at Sage and Regional Director, Southern California at MAI Basic Four.

Butler received a bachelor’s degree in Finance from California State University, Fullerton.


Kim Damron

President & Chief Operating Officer

Kim Damron leads the development and execution of the division’s client services and operations strategy. Damron oversees the client partner, eCommerce operations, technical operations, customer service, professional services and marketing teams responsible for the development and execution of client strategy.

Prior to her current role, Damron was Vice President Business Development and Marketing at Tickets.com and previously Vice President Vendor Marketing and Co-op Advertising Sales at Buy.com, and began her career as Director of National Advertising at Paramount Pictures.

Damron received a bachelor’s degree in Communications and Sports Studies from the University of Southern California.


Jane Kleinberger


Jane Kleinberger co-founded Paciolan in 1980 and has served in multiple capacities during her tenure, including CEO and Chairman of the Board.

Under Kleinberger’s leadership, the company expanded its domain to include fundraising and marketing solutions in addition to its core ticketing systems.

Kleinberger’s work today focuses on both client and industry relations, and she is a key member of the senior management team focused on strategic development.

Kleinberger studied accounting and business administration at the University of Cincinnati.


Steve Shaw

Chief Financial Officer

Steve Shaw oversees all day-to-day financial aspects of the company, including strategy, financial reporting, budgeting, accounting, taxation and treasury functions.

Shaw was integral in the acquisition by and integration into Ticketmaster, as well as the company’s acquisition by Comcast-Spectacor, and most recently by Learfield.

Prior to his current role, Shaw held key senior finance and account roles at Autobytel (ABTL) and Western Digital Corporation (WDC).

Shaw received a bachelor’s degree in Business Administration with an emphasis in Finance, Real Estate, & Law from California State Polytechnic University, Pomona.


Steve Demots

Chief Revenue Officer

Steve Demots oversees the sales team responsible for developing new business opportunities and solidifying long-term partnerships across all client genres.

Demots has held key executive roles during his 20-year tenure in the ticketing industry, previously serving as Vice President of Professional Sports, Arenas and Partnerships for Paciolan from 2003-08, establishing numerous long-term relationships, including the inception of many regional ticketing partnerships.

Prior to his current role, Demots was the Senior Vice President of Business Development at Tickets.com from 2008-12.

Demots received a bachelor’s degree from Calvin College.


Keith White

Chief Technology Officer

Keith White oversees the product management, product development, design, engineering and quality assurance for the Paciolan Platform.

White brings more than 25 years of experience as a technologist with a product focus, including the last 11 years in leadership roles in the ticketing and fan experience industry. He specializes in developing industry leading technology, including native mobile experiences, and moving to cloud-based solutions.

Prior to his current role, White served as senior vice president of engineering at Ticketmaster, where he built product teams and led more than 250 people across multiple offices in the United States and Canada. White also served as director of engineering at Tickets.com.

White received a bachelor’s of Science in Information and Computer Sciences from the University of California, Irvine.


Craig Ricks

Senior Vice President of Marketing

Craig Ricks oversees all corporate marketing initiatives, including strategic marketing programs, client marketing, conferences, public relations, branding and advertising.

Ricks leads a team which offers social media and consumer marketing services that span all genres, including college athletics, performing arts, professional sports and arenas.

Ricks received a bachelor’s degree in Marketing from Michigan State University and earned a MBA with an emphasis in marketing from San Diego State University.


Christian Lewis

Vice President of Business Development

Christian Lewis oversees all client retention, acquisition of new clients and the ongoing growth of the Paciolan client community.

Lewis leads the business development team which develops long-term relationships across all genres including college athletics, professional sports & arenas and performing arts organizations. Lewis has over 15 years’ experience in live entertainment serving in leadership roles at Terrapin Sports Marketing at the University of Maryland, CBS College Sports Properties, and at Cardinal Sports Properties at Stanford University.

Lewis received a bachelor’s degree in Marketing from the University of Maryland.


Erik Janis

Vice President of Technology Services

Erik Janis oversees the ticketing infrastructure and day-to-day IT operations.

Janis has more than 20 years of experience in technology, holding various leadership positions in several major technology disciplines in the finance industry, including data center operations, infrastructure design, network engineering and systems administration.

Janis received a bachelor’s degree in Finance from California State University, Fullerton.


Steve Geib

Vice President of Professional Services

Steve Geib oversees professional services and consulting, in addition to the contact center and fulfillment operations.

Geib originally joined the company in 2003 as Regional Sales Manager and has increased his role over time by leading a number of initiatives, including the oversight and development of numerous advanced client ticketing solutions. Geib previously held positions within the ticketing industry at Tickets.com and Select Technologies.