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October's Ticketing Best Practices
Add-On Variety Offers Harvard offers a variety of merchandise add-on opportunities across multiple sports, including a Teddy Bear add-on for their annual Teddy Bear Toss game. For more information, please reach out to your eCommerce Operations Specialist and/or Client Partner. Student Ticketing Digital Campaign DePaul University uses social media and PAC Live add ons to drive students to their games. Social media post walks students through the purchase flow and offers FREE b
Paciolan
2 hours ago1 min read


October's Marketing Best Practices
Sell Out Communication Using several best practices, Rutgers is promoting the SeatGeek partnership to earn extra revenue with their sold out volleyball game vs. Nebraska. These best practices include: - Emails - PAC Live Messaging - Social Media - Press Releases For more information, please reach out to your Client Partner and/or Marketing Automation Specialist. Bowl Bound Interest Form After gaining their 6th win, North Texas began promoting an interest form to capitalize on
Paciolan
2 hours ago1 min read


October's Fundraising Best Practices
Fall Donor Acquisition As the football season starts to heat up, the Terrapin Club launched their Fall Acquisition Campaign with the goal of bringing in new donors to support Maryland Athletics. The campaign is focused on reaching individuals who have shown an affinity for Maryland Athletics across all sports or have engaged with athletic pages, as well as audiences with a demonstrated interest in philanthropy and causes within a 50-mile radius of College Park. In addition, w
Paciolan
2 hours ago1 min read


September's Fundraising Best Practices
In-Season Football Campaign Tiger Athletic Foundation’s in-season football campaign is designed to drive donations by engaging both a targeted donor list and fans within a 3-mile radius of Tiger Stadium. Our messaging leverages school pride and a sense of urgency to inspire supporters to act and amplify their impact on LSU Athletics. Each week leading up to game day, we rotate between the general Team TAF creative and matchup-specific visuals, ensuring fans receive timely, re
Paciolan
Oct 12 min read


September's Marketing Best Practices
Post-Event Thank You & Re-Engagement Texas Tech sends automated “Thank You for Attending” emails following Football, Soccer, and Volleyball games. These emails are delivered the day after a fan attends a game and include links to purchase additional tickets, exclusive offers, promo codes, and details about upcoming events. The campaign specifically targets fans who have not yet purchased tickets for future games. For more information, please reach out to your Marketing Automa
Paciolan
Oct 11 min read


September's Ticketing Best Practices
BUY Week Deals The Terrapins released a week of deals over their football buy week and used the weekend to make one last push for all offers. For the week, they generated an extra $10K in incremental revenue for emails alone on these offers. For more information, please reach out to your Client Partner. Sellout Tracking & Engagement Houston worked with SIDEARM to create a splash page when visiting UHCougars.com to track towards selling out their next home game vs. Texas Te
Paciolan
Oct 11 min read


Add-ons: How to Grow Revenue Without Risking Checkout Conversion
Steve Krug argued in "Don't Make Me Think”, a guide for web usability, that people don't want more choices. They want the right choices. In the quest to maximize AOV (average order value) and grow revenue it can be tempting to pack in as many cross-sell add-ons to a cart as possible.
Jason Chang
Sep 175 min read


Time to Activate: Why Push Notifications Should Be Part of Your Marketing Playbook
Push notifications cut through the noise, hitting the lock screen in real time with urgency and impact like no other channel can deliver....
Jessica Haley
Sep 153 min read


August's Ticketing Best Practices
Digital Access Pass Launch Louisiana Tech is utilizing the Digital Access Pass for student ticketing this year. They sent an email promoting the download of the pass along with information about their student rewards program, the Blue Bloods, ahead of their first ticketed event. For more information, please reach out to your Client Partner. Limited Inventory Ballena Selection Auburn experienced extremely high demand and limited inventory, leading to a sell-out of season tick
Paciolan
Sep 21 min read


August's Marketing Best Practices
App Engagement & Push Notification Implementation Kansas State University sent a targeted email promoting its official athletics app, which achieved a 16% open rate and resulted in 3,783 new downloads. The email included step-by-step instructions for fans on how to download the app and enable push notifications. Through these push notifications via Eloqua, fans were reminded to add their tickets to their mobile wallets, encouraged season ticket holders to load their full seas
Paciolan
Sep 21 min read


August's Fundraising Best Practices
Fundraising & Athlete Revenue Share Campaign In conjunction with the House Settlement, North Texas has introduced a new fund called The Green Lights Fund, designed to support revenue-sharing initiatives for student-athletes directly. Donors to the Mean Green Athletic Fund now have three main priorities for their contributions: Revenue Sharing Scholarship Fund Capital Projects. This information has been communicated through a dedicated SIDEARM landing page hosted on their mai
Paciolan
Sep 21 min read


Purdue's Data Clean Up Improves Sales Efficiency and Fan Experience
It’s time for renewals and you start at the top of the season ticket holder list only to find multiple accounts for that fan. Are they the same person or is this multiple people with the same name?
Jason Chang
Aug 193 min read


How Michigan Athletics Built a Winning Data Strategy by Breaking Down Silos
Michigan's success story proves that when different departments like marketing and ticketing break down silos and work from shared, actionable insights, they unlock data's true potential to drive revenue growth and fan engagement.
Victoria Ho
Aug 73 min read


July's Fundraising Best Practices
Gift Acknowledgement Automation The Bushnell implemented an automated thank you campaign to acknowledge new Annual Fund gifts. For more information, please reach out to your Marketing Automation Specialist. Per Seat Model Ballena Implementation The University of Maryland implemented a per seat contribution model that included a full reseat to their men's basketball arena along with adding a parking selection to the Ballena site. With over 1,600 unique fans accessing the si
Paciolan
Aug 41 min read


July's Marketing Best Practices
Sold-Out Email Campaign Michigan sold out of their single game football inventory through their donor presales, so for the morning of their previously communicated public sale, they sent an email notifying fans of the sellouts, driving fans to SeatGeek. They also used this opportunity to sell an in-game premium experience that requires a game ticket, and still emphasized purchasing through SeatGeek to obtain a game ticket. For more information, please reach out to your Market
Paciolan
Aug 41 min read


July's Ticketing Best Practices
Apple Account Binding Education In planning for season ticket delivery, Texas has constructed multiple communication pieces for the website and for emails to consumers around the Apple Account Binding addition as Texas delivers all tickets with NFC implemented. For more information, please reach out to your Client Partner. ALL-IN-1 Season Ticket Pass Video The Fox Theatre put together a fabulous Digital ALL-IN-1 Season Subscription Pass video to educate subscribers on the ben
Paciolan
Aug 41 min read


Introducing Push Notifications via Eloqua for SIDEARM Apps!
Send targeted SIDEARM mobile app push notifications directly from within Oracle Eloqua!
Kyle Murphy
Jul 221 min read


How to Successfully Design the Perfect Apple Enhanced Pass
Apple Enhanced Passes are transforming mobile ticketing with bigger artwork, Live Activities, and passes that actually feel alive in...
Kristof Warbritton
Jul 173 min read


June's Fundraising Best Practices
Membership Balance Reminder Illinois reached out to donors who had an outstanding balance on their membership pledge. The email included their total pledge amount and outstanding balance. Open Rate: 45% Click Rate: 11.24% For more information, please reach out to your Marketing Automation Specialist. Student-Athlete Support Campaign Now that the House Settlement has passed, UAB has officially launched its Competitive Excellence Fund, which will support the revenue-sharing ef
Paciolan
Jul 11 min read


June's Ticketing Best Practices
Specialty Game Ticket Drop To generate excitement for ticket sales for the Auburn home opener, Baylor offered tickets for a 48-hour sale, utilizing the limited inventory available for this game. They urged fans to buy tickets immediately, offering enter-to-win prizes as an incentive. Baylor utilized PAC Live for the sale and included a Parking Add-On. The Bears generated $174K+ in tickets and parking revenue online during this 2-day sale! For more information, please reach o
Paciolan
Jul 11 min read

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