You know how those critical hours before the start of every event have adrenaline rushing through your body, your heart pumping while you rush around, ensuring that all your i’s are dotted and t’s crossed? The facilities team is working tirelessly to prepare the venue for fans and patrons.
As fans and patrons arrive, tracking ticket downloads, transfers, attendance, and scan times/locations becomes easier to navigate with the new Event Day Dashboard. In one dashboard, you can access all the key insights to streamline your event.
Key features of the Event Day Dashboard:
Venue occupancy: Track actual attendance against venue capacity, providing insights into how full your event space is
Customizable capacity tracking: Compare attendance to forecasts or expected turnout using adjustable capacity settings for precise event management
Digital ticket status: Track ticket transfers and downloads to identify any potential delays at the entry point
Crowd flow analysis: Monitor entry and re-entries to determine when and where fans/patrons arrive or leave.
Frequent data refresh: Stay informed with data that refreshes between 3-15 minutes, depending on the traffic volume.
How can you use these insights?
Fans and patrons often navigate towards one entrance or gate while following the crowd, slowing the scanning process. The scan times/locations metric allows facility managers to optimize arrival locations to improve traffic flow by redirecting fans and patrons to other entry points or deploying staff where there are a higher number of scans. Monitor scan times and locations to ensure a smoother entry and scan experience.
In addition, the dashboard allows for the selection of multiple events. This feature is especially useful for organizations that set up events with various pricing structures or host concurrent activities.
The Event Day Dashboard transforms scan and ticket data into actionable insights, providing ticketing and facility teams with information that leads to a more delightful experience for their fans and patrons.
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